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Conversation Training Feedback
Subject: Conversation Center Training Date: 09-05-2024 Please select the appropriate option after each question based on your understanding of the training content for the Conversation Center, and provide feedback if needed.
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1
What is your name?

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2
Do you understand the overview of the product ( Product Overview Understanding & Purpose )?

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3
Do you understand the core functionalities of the product (Product Advantages & Feature Functionalities) ?

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4
Do you understand the product's usage scenarios (Product Application Scenarios)?

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5
How proficient are you in the operational skills of the product (User guide & Operational Skills)?

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6
How well do you understand FAQ (Troubleshooting & Common Problem Solving)?

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7
Do you know who are available for users to seek assistance if they encounter issues (Product Troubleshooting & Support)?

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8
Product Overview:

Could you please provide a brief introduction to our product / function?
What problems does our product / function solve?
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9
Core Functions:

Please describe in detail what are the core functions of our product?
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10
User interface and operation:

What are the basic operating steps for using our product / function?
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11
Advantages and Competitors:

What are the advantages of our product compared to competitors?
Please outline how this product / function meets customer needs.
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12
Applicable scenarios and target users:

What scenarios or industries are our products suitable for?
Who are our target users?
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13
Feedback (if any):

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